Is importedmakeover.com an authorized seller of these brands?
We are an independent retailer. Since 2018 we import genuine skincare, makeup, and haircare products directly from the USA and UK through trusted suppliers and personal shoppers. We are not an official distributor of any brand listed on our site, but every product we sell is 100% authentic.
How do I place an order?
Add your desired products to the cart, proceed to checkout, fill in your delivery details, and choose Cash on Delivery or online payment (bKash/Nagad/Card). You will receive a confirmation call or message once your order is placed.
What payment methods do you accept?
We accept Cash on Delivery (COD) across Bangladesh, and online payment via bKash, Nagad, and major debit/credit cards.
How long does delivery take?
Inside Dhaka: 1–3 business days. Outside Dhaka: 3–6 business days, depending on courier coverage. You will receive a tracking update via SMS or WhatsApp once your order is shipped.
What is the delivery charge?
Delivery charges vary by location and order size and are shown at checkout before you confirm your order. We occasionally run free-delivery promotions — follow our page for updates.
Can I open the parcel before accepting delivery?
Yes — and we strongly encourage it. You must open and check your parcel in front of the delivery man before accepting it. If any product is missing, broken, or incorrect, refuse the parcel or report it to our support team immediately. Claims made after the delivery man has left cannot be honored, since we have no way to verify what happened after handover.
Can I return or exchange a product?
Yes, for damaged, broken, or wrong items — but only if reported at the time of delivery in front of the delivery man, or within 24 hours with an unboxing video for online-verified deliveries. Due to hygiene reasons, opened or used cosmetics, skincare, and haircare products cannot be returned or exchanged for a change of mind. See our full Refund & Return Policy for details.
How do I track my order?
Once your order is shipped, you will receive a tracking link or courier consignment number via SMS/WhatsApp. You can also contact our support team directly for a status update.
Do you deliver outside Bangladesh?
Currently we only deliver within Bangladesh.
How can I contact customer support?
Call or WhatsApp us at +880 1708-376188, or email importedmakeover@gmail.com. Our support hours are every day, 10:00 AM – 10:00 PM.
