Last updated: July 2026
We want you to be happy with your order. Please read this policy carefully, as it explains exactly when a return, exchange, or refund is possible.
1. Mandatory: Check Your Parcel Before Accepting
You must open and inspect your parcel in front of the delivery man before accepting it. This is the single most important step — if a product is broken, damaged, missing, or incorrect, refuse the parcel on the spot or inform us immediately while the delivery man is present.
Once you accept the parcel and the delivery man has left, we are unable to process claims for damage, missing items, or wrong items, as we have no way to verify what happened after handover. This rule protects both our customers and our business from disputes we cannot resolve fairly.
2. When a Refund or Exchange Is Accepted
- The product is visibly broken, damaged, or leaking upon delivery, reported at the door in front of the delivery man.
- The wrong product was delivered (different from what you ordered).
- An item from your order is missing from the parcel.
- For orders confirmed with an unboxing video (recorded continuously from before opening the sealed parcel), damage claims may be considered within 24 hours of delivery.
3. When a Refund or Exchange Is NOT Accepted
- The parcel was accepted and signed for without being checked in front of the delivery man.
- The product has been opened, used, swatched, or has broken any hygiene seal — due to the hygienic nature of cosmetics, skincare, and haircare products, we cannot resell or accept these back once opened.
- Change of mind, wrong shade selection, or an allergic reaction not caused by a manufacturing defect.
- Damage caused after delivery due to mishandling, improper storage, or normal wear.
- Claims reported more than 24 hours after delivery.
4. How to Request a Refund/Exchange
Contact us within 24 hours of delivery with your order number, a description of the issue, and photos/video evidence:
- Phone/WhatsApp: +880 1708-376188
- Email: importedmakeover@gmail.com
Our team will review your claim and respond within 1–2 business days.
5. Refund Method & Timeline
- Approved refunds for COD orders are issued via bKash/Nagad transfer or bank transfer within 5–7 business days.
- Approved refunds for online payments are refunded to the original payment method within 7–10 business days, subject to the payment provider's processing time.
- Exchanges are shipped once the original item is returned to us and inspected, or, for delivery-verified damage, immediately upon approval.
6. Return Shipping
If a return/exchange is approved due to our error (wrong or damaged item), we cover the return courier cost. If a return is approved for another accepted reason, the customer may be responsible for return shipping.
7. Contact Us
Imported Makeover
House 2, Road 3, Block C, Nobodoy Housing, Mohammadpur, Dhaka 1207
Phone/WhatsApp: +880 1708-376188
Email: importedmakeover@gmail.com
